yk11 Privacy Policy

This Privacy Policy ("Policy") describes how yk11 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "the Player") who access or use the yk11 website at https://yk11.io, including all sub-pages, services, games, payment facilities, and customer support channels made available through the Platform.

By registering an account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside the yk11 Terms and Conditions and Responsible Gaming Policy. Together, these documents govern your relationship with the Platform. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-related matter, this Policy shall take precedence.

yk11 collects personal data in two broad categories: information you provide to us directly, and information we collect automatically as you interact with the Platform. The table below summarises the specific categories of personal data we hold.

yk11 collects personal data through the following channels and methods:

You directly provide us with personal data when you complete the account registration form, submit identity documents for KYC verification, initiate a deposit or withdrawal transaction, contact our customer support team by email or live chat, respond to a survey or promotional campaign, or update your account profile settings.

When you access yk11, our servers and analytics tools automatically record technical data including your IP address, device identifiers, browser configuration, and session activity. This data is collected through server logs, session cookies, and first-party analytics scripts. See Section 7 for full details on our use of cookies and tracking technologies.

In limited circumstances, yk11 may receive personal data about you from third-party sources. These include identity verification service providers who assist with KYC checks, payment processors such as bKash, Nagad, Rocket, and Upay who confirm transaction details, and fraud prevention services that flag suspicious activity patterns. Data received from third parties is handled with the same level of care as data you provide directly.

yk11 uses the personal data it holds for specific, documented purposes. The following list sets out each purpose and the category of data used to achieve it:

• Account Creation and Management: Identity and contact data are used to set up and maintain your yk11 player account, verify your identity, and administer your account settings.
• Transaction Processing: Financial data is used to process deposits, execute withdrawals, investigate payment disputes, and maintain accurate transaction records.
• KYC and AML Compliance: Identity, financial, and verification document data are used to fulfil our Know Your Customer and anti-money laundering obligations and to prevent fraudulent activity on the Platform.
• Customer Support: Communications and identity data are used to respond to your enquiries, investigate complaints, and resolve account-related issues.
• Platform Improvement: Technical and usage data are used in aggregate form to analyse Platform performance, identify bugs, and improve the user experience for all players.
• Responsible Gaming: Usage and wagering data are monitored to identify patterns that may indicate problem gambling behaviour, enabling us to apply protective measures in line with our Responsible Gaming Policy.
• Fraud and Security: Technical and usage data are used to detect and prevent unauthorised access, account takeover, bonus abuse, and other security threats.
• Marketing Communications: Contact data may be used to send you promotional emails or SMS messages about yk11 bonuses, tournaments, and new features — but only where you have consented to receive such communications. You may withdraw consent at any time by contacting [email protected].

yk11 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing is required to perform our contract with you — namely, to operate your player account and deliver the gambling services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money laundering record-keeping, and fraud reporting obligations.
• Legitimate Interests: Processing is necessary for yk11's legitimate business interests, including platform security, fraud prevention, Platform analytics, and responsible gaming monitoring — provided that these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

yk11 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and always subject to appropriate confidentiality and security obligations.

We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC providers, cloud hosting and infrastructure providers, fraud detection and cyber-security services, and email and SMS communication platforms. Each provider is bound by a data processing agreement that restricts their use of your data to the specific service they deliver for yk11.

Some game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — may receive limited technical session data (such as a player session token and stake amount) to facilitate game play. These providers do not receive your full identity or financial details and are contractually prohibited from using session data for any purpose other than game delivery.

yk11 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to a person.

In the event of a merger, acquisition, or sale of all or part of yk11's business, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via a prominent notice on the Platform or by email prior to the transfer taking effect.

yk11 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. A cookie is a small text file placed on your device by your browser when you visit a website.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, preserve your language and currency preferences, and enable secure transaction processing. These cookies cannot be disabled without breaking Platform functionality.
• Analytics Cookies: These cookies collect anonymised data about how players navigate and use the Platform, helping us identify popular games, detect broken pages, and improve the overall experience. Analytics data is processed in aggregate and does not identify individual players.
• Functionality Cookies: These cookies remember choices you have made — such as your preferred payment method or notification settings — so that you do not have to re-enter them on each visit.
• Security Cookies: These cookies assist our fraud detection systems in identifying unusual login patterns or suspicious device behaviour that may indicate an account takeover attempt.

You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that blocking strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics or functionality cookies will not prevent you from accessing games or making transactions, but may reduce the quality of your experience.

yk11 does not use third-party advertising cookies or cross-site tracking cookies for retargeted advertising purposes. The cookies we place are limited to those required for Platform operation, security, and internal analytics.

yk11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Where deletion is not immediately possible due to technical constraints, data will be isolated from active processing until deletion can be completed.

The security of your personal data is a top priority for yk11. We implement a layered security architecture that combines technical, organisational, and procedural controls to protect your information against unauthorised access, disclosure, alteration, or destruction.

• Encryption in Transit: All data transmitted between your device and the yk11 Platform is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
• Encryption at Rest: Sensitive personal data — including identity documents, payment details, and passwords — is encrypted at rest using AES-256 encryption on our secured servers.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. yk11 staff are granted access only to the data required to perform their specific role. All access is logged and audited.
• Password Security: Passwords are never stored in plain text. We use industry-standard hashing algorithms with salting to ensure that even in the event of a data breach, raw passwords cannot be recovered.
• Penetration Testing: yk11 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, yk11 will notify affected players promptly and take immediate steps to contain and investigate the incident.

As a registered player on yk11, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. yk11 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete transaction records that we are required by law to retain.
• Right to Restrict Processing: You have the right to request that we temporarily pause processing of your data while you contest its accuracy or the legitimacy of our processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, particularly where it relates to direct marketing or profiling.

The yk11 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from opening accounts.

If yk11 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

The yk11 Platform may contain references to game providers, payment partners, and other third-party services. While we take care to work only with reputable partners, yk11 has no control over the privacy practices of external websites or services that may be referenced in our content.

This Privacy Policy applies solely to data collected and processed by yk11 through the Platform at https://yk11.io. If you navigate away from the Platform to a third-party website or service, the privacy policy of that third party will govern the handling of any data you provide to them. yk11 accepts no responsibility or liability for the privacy practices of any third-party operator.

We encourage you to review the privacy policies of any third-party services you interact with, particularly payment providers such as bKash, Nagad, Rocket, and Upay, whose own data practices are governed by their respective privacy frameworks.

yk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform homepage and, where appropriate, by sending a notification to your registered email address.

The "Last updated" date shown at the top of this document indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how yk11 protects your personal information. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

If any amendment materially reduces your privacy rights or changes the way we use data you have already provided, we will seek fresh consent where required before applying the revised processing activities to your existing data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way yk11 handles your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

When submitting a privacy rights request or data-related enquiry, please include your registered username or account email address, a clear description of your request or concern, and any relevant reference numbers if your query relates to a specific transaction or previous support ticket. This will allow us to locate your records quickly and provide the most accurate response.